Government
3 threshold languages · public meetings · full webinar production
When the San Francisco Public Utilities Commission (SFPUC) needed a language partner, it chose Bilingva. SFPUC delivers drinking water and wastewater services to the city, wholesale water to three Bay Area counties, and clean hydroelectric and solar power to municipal departments — a mandate that reaches every San Francisco resident, in every language they speak.
From utility notices to public hearings
Bilingva translates SFPUC’s utility notices — the rate changes, service updates, and water information residents need to understand and act on — into the City’s threshold languages: Spanish, Chinese, and Filipino (Tagalog). We also provide interpreting at SFPUC’s public meetings, where the community weighs in on rate changes and major infrastructure projects. When people can read the notice and speak at the meeting in their own language, participation stops being a formality and becomes real.
Full technical support for multilingual webinars
As SFPUC’s public engagement moved online, Bilingva took on the language side of its webinars end to end. We don’t just supply interpreters — we orchestrate them across languages, manage the multilingual Q&A so every question is heard and answered, and record the event for the public record. For SFPUC’s team, it is one vendor handling interpretation, moderation support, and production, so staff can focus on the content.
Part of a long City partnership
SFPUC is one of many City and County of San Francisco departments Bilingva serves. During the COVID-19 response we translated for the City’s Emergency Operations Center as a 24/7 essential business — the kind of reliability that makes departments like SFPUC comfortable trusting us with the notices and meetings their residents depend on.
Need utility-notice translation, public-meeting interpreting, or fully produced multilingual webinars? Bilingva delivers turnkey translation and interpreting for government agencies in 200 languages. WOSB-certified, SAM.gov registered, serving the public sector since 2005.