Case Study: Website Localization for Zuckerberg San Francisco General Hospital

Bilingva provided website localization into five languages on the WordPress platform
Zuckerberg San Francisco General Hospital website localization

Bilingva localized the website for Zuckerberg San Francisco General Hospital into five languages: Spanish, Russian, Vietnamese, Filipino and Chinese.

These languages are considered core for the City and County of San Francisco and as a preferred vendor for the CCSF, Bilingva regularly provides translation and interpreting services into these languages. 

To optimize the speed of delivery and the costs, Bilingva leverages Lokalise platform, which is powerful translation workbench and a localization management tool. With the use of translation memory, worklfows and tasks, Bilingva was able to reduce the translation costs and deliver translation of over 175,000 words ahead of schedule. 

One of the challenges in building the seamless flow is that Zuckerberg General hospital is built on WordPress CMS platform and has standardized on WPML plugin as its localization tool of choice. So, Bilingva built a custom flow between WordPress, WPML Hub and Localize for a seamless pickup of new batches and delivery back to the customer. 

Localization Process

Bilingva assigned project managers who created work tasks for each new batch of translation material or updates received. With the use of translation memory, Bilingva can quickly run analysis on each batch of content and generate statistics on the previously translated content, freshly added content, repetitions, fuzzy matches and other stats. These help keep the customer on budget and help manage expectations on the delivery timeframes. 

With the use of Lokalise Bilingva created a continuous integration flow where each updated page or post in WordPress could be instantly submitted to Bilingva for localization into respective languages and then delivered individually per language as soon as translations were ready. 

It is worth noting that WordPress based websites can install a Lokalise plugin for direct content exchange and bypass the WPML hub. Bilingva worklfows are flexible and we can work with the tech stack that is already in place, as was the case with the website for Zuckerberg General Hospital.